Terms & conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Saffronancy’s relationship with you in relation to this website. Please read these terms and conditions before accessing or using the Site. For under 18 years old, you must obtain your parent or guardian’s consent before accessing and using the Site.Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

• The term ‘Safronancy’ or ‘us’ or ‘we’ refers to the owner of the website.
• The term ‘you’ refers to the user or viewer of our website.

You must complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our privacy policy.

If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

The use of this website is subject to the following terms of use:

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Saffronancy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Saffronancy does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Safronancy does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Saffronancy’s prior written consent.

• Use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes.
• Use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
• Make fraudulent or speculative enquiries, purchases or requests through the Site;
• Use another person’s details without their permission or impersonate another person when using the Site;
• Post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
• Tamper with or hinder the operation of the Site;
• Knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
• Use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
• Modify, adapt, translate or reverse engineer any portion of the Site;
• Remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
• Create accounts by automated means or under false or fraudulent pretences;
• Use the Site to violate the security of any computer or other network or engage in illegal conduct;
• Take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
• Use the Site other than in accordance with these terms and conditions; or attempt any of the above acts or engage or permit another person to do any of the above acts.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Also, you must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and you must not frame or embed in another website any of the material appearing on this Site without our prior written consent.

You may store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

We will deliver the Products via Australia Post to your Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Deliver You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order.

We may cancel an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if: the requested Products in that order are not available; or there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order.

If we cancel an order, we will provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order. If any payment has been taken for the cancelled order, then the full payment amount, including any Delivery Fee and other fees and charges, will be refunded to your original payment method or through an alternative means.

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

• The purchase price of each Product that is ordered
• The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”)
• The cancellation fee for an order that is cancelled as set out
• You must pay the fees and charges online using the online payment methods
• We accept payments through PayPal, Visa, MasterCard
• If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.
• We will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the order and the out of stock products including the dollar value refunded to your card of purchase.

If you wish to return a Product that was provided to you under these Terms and Conditions, because it is defective, then you may:

• Contact us by telephone within 24 hours of the delivery time to make arrangements to return that Product. In this instance, you may return the Product to us. Upon confirmation that the good/s have been received we will refund your on-line account within 3-5 business days. You must provide us with the Tax Invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering process.

If you have an order that has been accepted by us, the terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed your order.